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Google‘s suite of free office suite applications have provided live captions using the system’s Automatic Speech Recognition (ASR) for some time.

Workers and students with disabilities who need the accessibility accommodation of live captioning have had limited options. The rush to provide live captioning has been accelerated in recent months as COVID-19 restrictions have forced nearly all business meetings and academic activities to virtual space. “Based on a sophisticated algorithm, Live Notes can separate human voices to identify different speakers and includes their name in the transcript to indicate that a given participant has started intervening,” the article also reports. Otter.ai has provided live captioning for meetings through the use of a smartphone app or web-based application for several years and recently introduced Live Notes, “a new feature that enables users to open a live transcript of the call during a video conference, in a separate shared file, which transcribes what is being said in real time” according to ZD Net reporter Daphne Leprince-Ringuet. She goes on to note that with the new service built into Zoom meetings, “captions will appear directly within the call, with a couple of seconds of lag, and presumably will be accurate enough for key information to consistently come out in the form of plain text.”

First reported in summer of 2019, a partnership between videoconference giant Zoom and accessibility company Otter.ai to provide live captioning to Zoom meeting has finally been completed.Īs reported by the trade publication, ZD Net, Otter.ai will now provide live captioning for Zoom meetings and webinars for Zoom Pro customers.